New Vision Hair Day Spa

Returns & Refunds

Return and Refund Policy

Last updated: December 8, 2020

Thank you for shopping at New Vision Hair & Day Spa.

If, for any reason, You are not completely satisfied with a purchase We invite
You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with
Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined
under the following conditions. The following definitions shall have the same
meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this
    Agreement) refers to New Vision Hair & Day Spa, 115- 117 High Street
    Dannevirke 4930.
  • Products refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Products from Us.
  • Service refers to the Website.
  • Website refers to New Vision Hair & Day Spa, accessible from
    https://www.newvisionhairdayspa.co.nz/
  • You means the individual accessing or using the Service, or the company,
    or other legal entity on behalf of which such individual is accessing or
    using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 14 days without giving any reason
for doing so.

The deadline for cancelling an Order is 14 days from the date on which You
received the Products or on which a third party you have appointed, who is not
the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your
decision by means of a clear statement. You can inform us of your decision by:

  • By phone number: 06 374 9871

We will reimburse You no later than 14 days from the day on which We receive
the returned Products. We will use the same means of payment as You used for the
Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Products to be eligible for a return, please make sure that:

  • The Products were purchased in the last 14 days
  • The Products are in the original packaging

The following Products cannot be returned:

  • The supply of Products made to Your specifications or clearly personalized.
  • The supply of Products which according to their nature are not suitable to be
    returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Products which are not suitable for return due to health
    protection or hygiene reasons and were unsealed after delivery.
  • The supply of Products which are, after delivery, according to their nature,
    inseparably mixed with other items.

We reserve the right to refuse returns of any product that does not meet
the above return conditions in our sole discretion.

Only regular priced Products may be refunded. Unfortunately, Products on sale cannot
be refunded. This exclusion may not apply to You if it is not permitted by
applicable law.

Returning Products

You are responsible for the cost and risk of returning the Products to Us. You
should send the Products at the following address:

115- 117 High Street, Dannevirke, 4930

We cannot be held responsible for Products damaged or lost in return shipment.
Therefore, We recommend an insured and trackable service. We are unable
to issue a refund without actual receipt of the Products or proof of received
return delivery.

Gifts

If the Products were marked as a gift when purchased and then shipped directly to
you, You’ll receive a gift credit for the value of your return. Once the
returned product is received, a gift certificate will be mailed to You.

If the Products weren’t marked as a gift when purchased, or the gift giver had
the Order shipped to themselves to give it to You later, We will send the
refund to the gift giver.

 

If you have any questions about our Returns and Refunds Policy, please contact
us.